Telemore AI LLC Terms of Service
Last Updated: January 20, 2025
Welcome to Telemore AI LLC (“Telemore,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of Telemore’s software, applications, and services (collectively, the “Service”). By accessing or using the Service, you acknowledge and agree to these Terms. If you do not agree, you must discontinue using the Service immediately.
Table of Contents
- Introduction
- Definitions
- Eligibility and Account Registration
- License Grant and Restrictions
- Scope of Service Features
- Subscription Fees, Billing, and Refunds
- AWS Hosting and Security Commitments
- Generative AI Disclaimer
- Data Privacy and Monitoring
- Acceptable Use Policy
- Service Modifications and Updates
- Service Availability and Performance
- Termination of Accounts
- Limitation of Liability
- Indemnification
- Dispute Resolution and Arbitration
- Force Majeure
- Governing Law and Jurisdiction
- Feedback and Suggestions
- Contact Information
1. Introduction
Telemore AI LLC provides advanced employee monitoring and productivity tools powered by generative AI and hosted on Amazon Web Services (“AWS”). We are committed to delivering secure, reliable, and feature-rich solutions for businesses while maintaining the highest standards of transparency, compliance, and accountability. By accessing or using the Service, you confirm that you:
- Have read, understood, and agreed to these Terms.
- Are authorized to enter into these Terms on behalf of yourself or your organization, where applicable.
- Understand the limitations and responsibilities of using AI-powered services.
2. Definitions
- “Service”: Telemore’s software, tools, and applications, including employee monitoring, productivity analytics, and generative AI-powered insights.
- “Client”: The organization or individual subscribing to the Service.
- “User”: Any individual accessing or using the Service, including managers and employees.
- “Monitoring Data”: Information captured through the Service, including activity logs, screen recordings, and analytics data.
- “Personal Data”: Information related to an identifiable individual, processed in accordance with applicable data protection laws.
- “Generative AI”: AI systems integrated into the Service, using Amazon Bedrock for content creation, summaries, and recommendations.
- “AWS”: Amazon Web Services, the hosting provider for Telemore, ensuring secure, reliable infrastructure and data processing.
3. Eligibility and Account Registration
3.1 Eligibility
- You must be at least 18 years of age or meet the age of majority in your jurisdiction.
- Organizations must designate an authorized representative to manage their account.
- Use of the Service must comply with all applicable laws and regulations.
3.2 Account Responsibilities
- You are responsible for providing accurate and up-to-date account information.
- Account credentials (e.g., passwords) must be kept secure.
- You must notify Telemore immediately in the event of unauthorized account access.
3.3 Account Restrictions
- Telemore reserves the right to suspend or terminate accounts for violations of these Terms or for unauthorized activities.
4. License Grant and Restrictions
4.1 License Grant
Telemore grants a limited, non-exclusive, non-transferable license to access and use the Service for lawful purposes in accordance with these Terms.
4.2 License Restrictions
You may not:
- Reverse-engineer, decompile, or disassemble the Service.
- Use the Service for unlawful, discriminatory, or harmful purposes.
- Sell, lease, or sublicense the Service to third parties.
5. Scope of Service Features
Telemore provides the following features:
- Monitoring Tools: Track employee activity, productivity, and workflow trends.
- Analytics Dashboard: View insights into team performance, resource usage, and activity patterns.
- Generative AI Features: Automated content creation and recommendations powered by Amazon Bedrock.
- Customizable Configurations: Tailor the Service to your business needs.
6. Subscription Fees, Billing, and Refunds
6.1 Billing
- Subscriptions are billed on a recurring basis as specified during the signup process.
- Payment is required via accepted methods (e.g., credit cards, ACH).
6.2 Refunds
- Subscription fees are non-refundable except as required by law or explicitly stated in your agreement.
6.3 Taxes
- You are responsible for any applicable taxes, duties, or charges related to your Subscription.
7. AWS Hosting and Security Commitments
7.1 Use of AWS Infrastructure
- The Service is hosted on AWS, leveraging state-of-the-art data centers and robust infrastructure.
- AWS ensures high availability, scalability, and compliance with global data protection standards.
7.2 Security Practices
- Data Encryption: All data is encrypted at rest and in transit using advanced protocols.
- Access Controls: Role-based access ensures only authorized personnel can access sensitive data.
- Monitoring: Continuous monitoring of the AWS environment for threats or anomalies.
7.3 Shared Responsibility
- Telemore’s Responsibilities: Managing the security of the AWS infrastructure and Service.
- Client Responsibilities: Securing user credentials and ensuring proper usage of the Service.
7.4 Compliance
- AWS complies with key certifications, including ISO 27001, SOC 2, and GDPR. Telemore leverages these standards for compliance.
8. Generative AI Disclaimer
8.1 Accuracy and Limitations
- Generative AI outputs, powered by Amazon Bedrock, may not always be accurate, complete, or contextually appropriate.
- Outputs are for informational purposes only and should be independently verified.
8.2 Third-Party Privacy Policy
- Use of generative AI features is subject to Amazon Bedrock’s Privacy Policy: AWS Privacy.
8.3 Liability
- Telemore is not liable for damages resulting from reliance on AI-generated outputs. Clients bear full responsibility for verifying and using the results.
9. Data Privacy and Monitoring
9.1 Data Ownership
- Clients retain ownership of their Monitoring Data, while Telemore processes it solely to deliver the Service.
9.2 Privacy Policy
- Monitoring Data is handled in accordance with Telemore’s Privacy Policy, which outlines data collection, use, and retention practices.
10. Acceptable Use Policy
You agree not to:
- Use the Service for surveillance outside authorized workplace contexts.
- Upload malware, unauthorized software, or harmful content.
- Violate any applicable laws or infringe on others’ rights.
11. Service Modifications and Updates
Telemore may:
- Modify features or functionality for improvement or compliance purposes.
- Provide advance notice for significant changes, where possible.
While Telemore strives for 99.9% uptime:
- Downtime may occur due to scheduled maintenance, third-party outages, or force majeure events.
13. Termination of Accounts
Telemore may terminate accounts for:
- Non-payment of fees.
- Breach of these Terms or applicable laws.
14. Limitation of Liability
Telemore’s liability is capped at the total Subscription fees paid in the 12 months preceding the claim. Indirect, consequential, or incidental damages are excluded.
15. Indemnification
Clients agree to indemnify Telemore against claims arising from misuse of the Service, breaches of these Terms, or unauthorized activities.
16. Dispute Resolution and Arbitration
Disputes will be resolved through binding arbitration in Nevada, USA. Mediation is encouraged as a first step.
17. Force Majeure
Telemore is not liable for disruptions caused by circumstances beyond its control, such as natural disasters or cyberattacks.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of Nevada, USA. Any legal proceedings must take place in Nevada courts.
19. Feedback and Suggestions
Feedback submitted to Telemore becomes its property, granting us rights to use and incorporate suggestions without compensation.
For questions or concerns about these Terms:
- Email: support@telemore.ai